Menu
Reply
  • 1
  • 0
  • 0
Slees
Joining in
152 Views
Message 1 of 2
Flag for a moderator

Got new phone but some calls going to old sim card

HI, I got a new Samsung S8+ with a 4G sim card.

However, some calls still go through to the old sim card.

Called customer services numerous times over last 2 weeks. Even got a new sim from a virgin shop but still got the same problem.

Really not happy. Having to carry 2 phones everywhere with me.  

0 Kudos
Reply
  • 6.98K
  • 352
  • 547
Forum Team (Retired) Rich_B
Forum Team (Retired)
120 Views
Message 2 of 2
Flag for a moderator

Re: Got new phone but some calls going to old sim card

Hi Slees,

 

Welcome to the community and thanks for posting. Sorry to hear you've been having trouble receiving calls following the upgrade.

 

This definitely sounds like a routing issue because we're now changing to purple SIM cards and this is happening with certain numbers EE have on their database (another customer experienced this here).

 

I believe this issue has been resolved since posting. Let me know if you have any further issues.

 

Thanks


Rich
Forum Team

Can make calls, but no data? Check your "Virgin Mobile APN settings"

0 Kudos
Reply