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chriscgray
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Getting texts saying to install new sim card but not received one.

Been getting text saying that i should have a new sim card and that i need to install it otherwise my current sim will stop working. 

I have not received one yet and i have tried calling but it keeps ending up with just texting me the help page and there is noting on there!!

Need this sorted asap as it said today it will stop working in 10 days and if this is the case i will go with a new provider as can not get hold of anyone!

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Steven_L
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Re: Getting texts saying to install new sim card but not received one.

Hey chriscgray and welcome to the community,

 

 

Have you been able to get this resolved since you last posted? If not, I will be happy to look into this for you.

 

Regards

Steven_L

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chriscgray
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Re: Getting texts saying to install new sim card but not received one.

Hi Steven,
No I have not, still can not get though to any one on the phone.

Chris
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Melissa_F
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Re: Getting texts saying to install new sim card but not received one.

Hi Chris, 

 

Apologies you've still not managed to get through.


Don't worry, I can help you. 

I'll pop you a private message so I can have the sim sent out to you.

 

Thanks

 

Melissa

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Melissa_F
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Re: Getting texts saying to install new sim card but not received one.

Thanks, that's all security passed.

 

I've sent you a replacement sim to the address you gave me, and it should be with you within the next few days 🙂

 

Thank you,

 

Melissa 

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