Gambling site access on 4G only works through VPN. Parental Control is OFF.

[yachts99]

I have just moved to Virgin from O2 and now I cannot access any gambling sites over 3/4G unless I use a VPN. Over WiFi it works fine. Parental Control is OFF as it was changed/checked on two occasions by VM support.

I get a range of errors from the sites such as:

"An SSL Error has occurred and a secure connection to the server cannot be made"

"Error accessing site, Request Denied, Your client address is unknown"

"Safari cannot open the page because it could not establish a secure connection to the server"

[enlli]

You will need to go into your online account, turn off parental controls and then reboot your phone 

[yachts99]

Parental Control is already off and the phone has been rebooted multiple times.

[Martin_N]

Hi yachts99,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you've been having with this. 

We may need to raise this to our IT Team for investigating. 

I have located your account and do wish to assist with this. 

What I will do is private message you so we can look into this. 

^Martin

[Kath_F]

Hi ArchieForde, 

Thanks for your post and for offering advice in the Community. 

It's always nice to see people coming to the Community and getting involved. If you see any other threads you can help out with then jump on 🙂 

We're here if you ever need support too. 

Take care, 

[yachts99]

Thanks for the advice but I got this sorted a few months ago.

A new SIM and someone at Virgin Media making the correct setting to ensure my Parental Control actually worked did the trick.