on 11-02-2022 13:46
My wifes A40 has suddenly stopped making calls out. It tries to connect then after a couple of seconds says the call has ended. The phone is still working correctly, including incoming calls, correctly.
VM have sent me a new sim card, which hasn't solved the issue. I have tried all the suggested remedies to no avail, so I conclude that this is another faulty card.
Tried to contact VM yesterday to resolve the issue. They were having technical problems and told me to try at a later time, so got nowhere
Can anyone help, thanks?
on 21-02-2022 17:01
Hi John,
Thank you for coming back to us, so I can discuss this further I will send you an invite into a private chat, once received please click on the purple envelope to accept.
Regards
Paul.
on 01-03-2022 11:28
Hi JohnFoz,
Thanks for coming back to me via private message.
We're not able to cancel phone contracts via the Community so to get this done, as well as the credit applied, you'll need to call the team on 789 / 0345 600 0789. They will be able to get everything sorted for you.
Please let us know how you get on and apologies to hear it's come to this.
Thanks,