Full signal but poor speed

[gRoberts84]

Hi there,

I've had virgin mobile for a few years now and the service has been amazing up until the last week or so where it's consistently got worse. 

My wife, who is also on virgin is experiencing issues too. 

We both have full signal, however it takes along time to load pages or we experience constant buffering when streaming on our mobile devices. 

Seems coincidental that we cancelled our virgin broadband which stopped this week too (virgin mobile was more reliable than virgin broadband)

Any suggestions?

[gRoberts84]

Hi Kain,

No, it's just a 4G handset.

[Kain_W]

Ahh, OK.

I'm just going to raise this with our team to investigate further.

I can appreciate during this time it's quite frustrating however once I receive an answer I'll be in touch.

Thanks,