Yes you can change your plan but the tariffs available to you will probably be standard ones without any extra bonus data or monthly discounts etc. You'd also lose your existing bonus or discount in the process as you're no longer on the deal you signed up to.
If you want to change your plan then you may be able do this via your online account. If it doesn't allow you to do that, because it recognises you're still in contract, then the team can do it via the phone. They then need to process it as a 'Change of Offering' as opposed to a 'Contract Upgrade'.
You can't simply move between new deals on a monthly basis while you're in contract. Otherwise everyone would be constantly changing to the latest deals we have available which defeats the purpose of a contract.
If you wanted to change to one of the new deals here, then you'd be required to sign up to a new 12 month contract in order to qualify as these are only available to new customers or customers taking a new contract.
When I asked to up my data, got offered options. All those options require a new contract....
How does that fit with "flexible" plans?
I'm sorry I'm neither trying to "change offer" or "upgrade", my contract letter states "flexible".
Really does not offer comfort in the idea that I might be able to change deal later. From my discussion today, regardless of any website claim of flexibility once you've signed for a 12 month contract it's not changable, if you want to "flex" it's a new 12 month contract from then.
That is not clear on your website, again I feel this in breach of consumer protection act.
As explained, you can indeed change the plan, but you can't change it to a current deal here and continue with your current contract (if you have 3 months left for example). You actually have to have a new sign up to a new 12 month deal for this.
On our system there are two options, to 'Upgrade Contract' or to 'Change Offering'. If you want a plan that offers extra data (without a new contract) then you'd be changing the offering to something different.
If you've asked for a specific deal that's on the link, then yes the agent is right to say it's a new 12 month contract. If you just want to some extra data then you'd have to settle for the standard ones the system offers thus making it flexible.
You can move to a new deal that's listed on the website if you commit to a new 12 month contract (if that's what you're after).
What you can't do, for example, is swap to the new unlimited tariff and continue with the 3 months remaining on your contract term. You can only swap to the predefined tariffs we have available on the system.
The standard tariffs are 300mins / 300MB for £6.00 and so on (with 1GB, 2GB, 3GB, 4GB and 20GB also available). These are basic tariffs without any extra bonus data or monthly cost reduction as you'll forfeit this if you change.
I'm not sure why the online account is no longer showing any available tariffs. I see another user has expressed the same here.
I'm afraid I can't comment on what was discussed on the call because clearly I wasn't there. All I know is, when proceeding through a 'Change Offering' request on the system, it allows to select basic tariffs as mentioned.
In summary, if you want to take up the unlimited data plan then it's a new 12 month contract (as stated on the website). If you want some extra data while you work away from home then you can change your current offering.
Out of curiosity, what tariff did you want to change to?