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gtac
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Fault reportting

Why is there not a simple automatic web based outage reporting system?  All I wanted to do is say 'There is no reception at xxxxxxx postcode' but am subjected to lengthy security checks which waste everyone's time and I don't always have my passwords to hand.

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paulchambers061
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Re: Fault reportting

you need to look at the EE service status page, as EE provide the signal through their masts.

https://myaccount.ee.co.uk/networkchecker/checkservice

You can register with them, with your postcode, and they will send sms messages to warn of maintenence, or that there's a problem in the area.

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gtac
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Re: Fault reportting

Excellent response! I now know exactly what's going on!
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japitts
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Re: Fault reportting

Paul has already posted the EE status link, but just for the benefit of others...

On TV, broadband & fixed-phone, Virgin own and operate their own network and manage faults from end-end.

On mobile, Virgin are reselling EE's network coverage with their own billing and support systems. So any faults on the "radio" network can potentially be reported via Virgin-Mobile CS, but Virgin will just then be reporting it to EE. Account setup and billing type issues are Virgin-managed if you have a new purple-SIM.