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Hannah31
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Failed port of mobile number

I’m writing this in desperation!! I sent virgin my pac code on the 12th August and was told it take 24hrs to port my number from Tesco mobile, I have had the same number for 20 years and use it for work and my mums care on call emergency contact, after 7 days of no incoming calls or texts still no port, try constantly to ring 789 but wait 48,59,135 minutes at a time before giving up!! Been in online chat since Monday having to wait on average 10-60 minutes between each reply to a question, an IT ticket raised did nothing and I just emailed the ceo out of sheer frustration! Any suggestions?

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Marecek75
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Re: Failed port of mobile number

No one can contact me for two weeks after porting my number to virgin. I called seven times, but nobody solves my problem and I lose patience. I still hear that I have to wait. No one can call me or write, but I can call and write. I need my number and I don't want to change it. Services from Virgin are very bad. Just listening for two weeks, waiting for info from my previous EE operator. Two weeks!!!

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Superuser
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Re: Failed port of mobile number

Sending an unsolicited (random) private message to forum users will not help resolve the issue raised. Please be  patient and wait for a forum team member to respond however be aware it can take them a few hour / days to work their way through to your post.

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Forum Team
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Re: Failed port of mobile number

Hi Hannah31, 

Thanks for your post and welcome to our community. 

I'm really sorry that there's been an issue with your port and I can fully appreciate you're keen to get this sorted. 

I'd be keen to take a look at the IT ticket and see what's going on, so I'll pop you a personal message and we'll take it from there. 

Emma_C - Forum Team
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Forum Team
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Re: Failed port of mobile number

Hi Marecek75, 

Thanks for your post and welcome to our community. 

Really sorry you're also having an issue like this, it's not good. 

I'd be keen to have a look at this for you, so I'll pop you a personal message and we'll take it from there. 

Emma_C - Forum Team
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