Extra Use for local landline number - calls to Belgium

[ayubmh]

Hi All,

In my recent bill, I have an Extra Use charge for x2 phone calls with the type "International call to Belgium". The telephone number is 00321494xxxxxx. The telephone number following the international code is a local 01494 landline number for a local company I called. I dialled from my Contacts list in my phone and the number is saved as 01494xxxxxx and there's no way I called Belgium. Any advice before I call up Customer Services to query?

Thanks,

H

[MOD EDIT: Subject title changed for clarity]

[enlli · Accepted solution]

iPhone?

Sadly, common problem. The following should stop it happening again

Settings -> mobile data -> SIM Applications (near bottom) -> tap "Roaming"  -> tap "Select Mode"

I found "automatic" is selected by default.

Tap manual -> then choose National 

You may have to restart the phone.

Virgin owe you a refund.

[ayubmh]

I don’t know how you know this, but you’re a genius. I’ll get in touch with Virgin media to get a refund. Thanks for your help!

H

[Tom_F]

Hi ayubmh, thanks for your post.

Sorry to hear you've been billed for international calls incorrectly, I'm happy to hear that Enlli's suggestion sort it out. In case you still need help arranging the refund I will get in touch via PM - just look out for the purple envelope and we'll take it from there.

Tom

[ayubmh]

Thanks Tom, looking forward to hearing from you.

[Steven_L]

Thanks for coming back to us @ayubmh.

I can take a look into this further, if you haven't yet got the private message from Tom.

Would you like me to look into this for you today?

Regards,

Steven_L

[ayubmh]

Hi Steven, 

Yes please, can you let me know if you need any information from me?

Thanks,

H

[Corey_C]

Hi ayubmh,  I've sent you a private message to confirm your mobile account details.