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kaff-m
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Message 1 of 9
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Exceeding data charges

Hi,

I have been charged £3.00 a day from 6/03/18 to 10/3/18 apparently for using data that exceeded my allowance, however I had a text on the 9th to say I'd used 95% of my data (therefore had 5% left) so surely I shouldn't have been charged before this date at the very least! I tried looking at my recent usage on my account but that only shows me the information since my bill so doesn't really help me and the information on my bill has left me even more confused! How can I find out if these charges are correct?

Thanks

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paulchambers061
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Message 2 of 9
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Re: Exceeding data charges

You need to check the billing section where you can select the right billing period. But if you're like me where the billing switched today you won't see the latest month for a day or 2.

You can filter out the "using the Internet" part and save it to pdf so you can check the usage. 

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kaff-m
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Message 3 of 9
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Re: Exceeding data charges

That's great, I shall take a look.

Thank you 

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kaff-m
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Message 4 of 9
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Re: Exceeding data charges

So I've checked my bill and according to that I did go over my data but not until the 9th, so that's 3 days I've been charged for exceeding my data allowance while still having allowance left?? Will I need to phone up to query this or is there another way to do it?

 

Thanks

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paulchambers061
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Message 5 of 9
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Re: Exceeding data charges

Calling in on 789 is probably the quickest way.

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kaff-m
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Message 6 of 9
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Re: Exceeding data charges

I shall give that a go then, thanks for your help. 

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Forum Team
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Message 7 of 9
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Re: Exceeding data charges

Hi Kaff-m, 

I'm sorry to hear that you've had some extra charges on your bill and I can appreciate that this has caused you some concern. 

Have you been able to ring us to get this sorted since?

Thanks 

Emma_C - Forum Team
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kaff-m
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Message 8 of 9
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Re: Exceeding data charges

Hi Emma, 

Unfortunately I haven’t been able to speak to anyone yet, the couple of times i’ve tried I was hanging on the phone for a while and I just don’t have time for that! I will have to try again when I have a bit more time.

thanks

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Forum Team
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Message 9 of 9
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Re: Exceeding data charges

Thanks for getting back to me Kaff-M. 

If you'd prefer not to call us then pop me a personal message with the number in question and I'll take a look. 

Thanks 

Emma_C - Forum Team
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