Evidence of blacklisting

[Isabel95]

Hi there,

My phone has been stolen and I'm looking to get evidence that it's been blacklisted for my insurer. Over the phone they are refusing to provide an email or text confirmation. What's the next step here?

Thanks in advance,

Holly 

[Tom_F]

Hi Isabel95, thanks for getting in touch.

Sorry to hear you've had some issues getting the information you need to make an insurance claim via the teams on the phone. We'll o all we can to help, just look out for my PM (the purple envelope) and we'll take it from there.

Tom 

[Tom_F]

Thanks for letting me know this is resolved now Isabel95 - please give us another shout if we can help with anything else.

Tom