Emergency calls only

[Gemmax]

So I got a contract sim in 2019 , bill always paid on time, however I woke up to see no network or nothing, just says emergency calls only. I got in touch and was sent a mew sim out only for the same thing to happen. I cannot do anything except connect to my home WiFi and browse . 

[lotharmat · Accepted solution]

I'd post this in the Mobile phone forum - You'll likely get a better response!

[HowardML · Accepted solution]

I've moved the post - as you can now see

[Gemmax]

Sorry I’m new to this 

[Alex_RM]

Hi Gemmax,

Thanks for posting and welcome to our community 🙂

I'm sorry to hear you've had some issues with your mobile,

Can you confirm if you activated the new SIM?

Alex_Rm

[Gemmax]

How do I activate the new sim when I can’t text off the old one ?, I text READY TO 789678, but oh yeah it’s says emergency calls only . 

[John_GS]

Hi Gemmax

Thanks for coming back to us. The SIM should work within 24 hours if you pop it in your phone. Has it been passed these timescales?

Kind regards,