on 08-10-2020 13:49
OK, last Sunday, sim card stopped working on my phone, stating emergency calls only.
Since then, I have spoke to customer service, had my account refreshed to no avail and a new SIM card ordered.
New sim card has not worked with phone still showing emergency calls only.
I have tried my virgin sim in another phone, again emergency calls only.
Using a Vodafone sim in my phone, (which shows emergency calls only with Virgin SIM), this sim worked immediately and I could make a call.
Help, advice required.
Dave
on 08-10-2020 19:42
Exact same issues as previous sim card. As I say, I was informed in the letter that no activation would be required.
Thanks
on 08-10-2020 19:47
Hi Anankha.
Tried rebooting phone after replacing SIM. To no avail.
The sim also fails to perform any other actions than emergency calls only within my sons phone, which is a samsung galaxy a7.
on 08-10-2020 19:58
09-10-2020 00:55 - edited 09-10-2020 01:01
I can see that one member of the mod team has posted replies to other issues portrayed on this board, since this post was last discussed . This being Emma_c....
Is their any chance that a member of the mod team could look into this issue for myself with some urgency?
According to its website, Virgin Media offers customers an automatic compensation scheme which automatically credits your bill or phone line if you experience a qualifying service issue.
It says the company will compensate customers £8 per day for a total loss of service after two full days from registering the loss of service.
on 12-10-2020 20:09
on 15-10-2020 13:49
Hello Bantamdave
Sorry to hear about the sim issues
I am more than happy to take a look at this for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 15-10-2021 09:23
I have exactly the same problem. Tried to contact customer support via chat but waited long time (4 hours) with no answer 😞 I would appreciate someone posting the solution here.
on 15-10-2021 09:50
Hi @RaimondaB,
Thank you for your post and welcome to our community forums. We're here to help.
I am so sorry to hear you've been having some issues with your mobile service lately. Can you please expand on what the problem is along with what you've done thus far in an effort to remedy it?
Thanks,