on 08-10-2020 13:49
OK, last Sunday, sim card stopped working on my phone, stating emergency calls only.
Since then, I have spoke to customer service, had my account refreshed to no avail and a new SIM card ordered.
New sim card has not worked with phone still showing emergency calls only.
I have tried my virgin sim in another phone, again emergency calls only.
Using a Vodafone sim in my phone, (which shows emergency calls only with Virgin SIM), this sim worked immediately and I could make a call.
Help, advice required.
Dave
on 08-10-2020 18:28
Anybody with any thoughts. I accept its only a few hours since I initially posted but I have been without the ability to make calls since Sunday.
Thanks
on 08-10-2020 18:55
Check that there isn't ongoing problems/maintenance in your area.
https://myaccount.ee.co.uk/networkchecker/checkservice
Virgin use EE for service (for now anyway)
on 08-10-2020 19:04
Hi Paul,
Tried as suggested but no known issues in my area.
Dave
on 08-10-2020 19:27
on 08-10-2020 19:31
May be as simple as the new SIM needs activating by Virgin.
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on 08-10-2020 19:32
No issues there. Account payments up to date as pay monthly.
All help related suggestions have been excercised.
My phone happily makes calls with another network provider.
on 08-10-2020 19:34
On receipt of new sim card, virgin letter stated no activation would be required.
on 08-10-2020 19:34
on 08-10-2020 19:41
Check this:
https://consumer.huawei.com/en/support/content/en-us00410712/
https://appuals.com/fix-android-emergency-calls-only-and-no-service/ ignore the fix which requires rooting the device.
Does the phone have dual sim slots? If so try using the sim in the other slot.
Do you have wifi calling enabled? If so can you make a call while on wifi?