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Kayleigh_mcc
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Emergency calls only in Greece

I am in Greece and I have no connection. Its saying Emergency Calls Only everywhere I go. I have checked that my data roaming is on but I cannot connect to anything or use my data. How can I make it work please

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paulchambers061
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Re: Emergency calls only in Greece

Is roaming switched on, on your mobile account? International call barring should be off too. 

Did you get a welcome text on arrival? 

Have you tried manually connecting to networks, cosmote is the best one to try.

What colour sim card do you have, red or purple?

If you have the purple sim, and have the sim tool, you can check and amend your roaming mode as below.

sim tool

For Android:
Select Apps from the Home Screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Manual
Select International-you are done, go back to Home Screen

To Switch back when in the UK:
Select Apps from Home screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Automatic and go back to Home Screen

**It is critical that you set the SIM roaming applet back to Automatic mode once in the UK or you will not be able to access service when you return.**

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Kayleigh_mcc
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Re: Emergency calls only in Greece

I think I'm being stupid, but I cant find the tool kit app

I have also tried to manually select a network but all 3 say they are unavailable for my SIM

 

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Forum Team
Forum Team
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Re: Emergency calls only in Greece

Hi Kayleigh_mcc, 

Thanks for your post and welcome to our community. 

Really sorry you're having an issue using the services in Greece, it's not what we like to hear. 

It could be that we need to reset things for you, so I'll pop you a personal message and we'll take it from there. 

Emma_C - Forum Team
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