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Johntilz
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Emergency calls only in Australia

Since arriving in Australia my virgin mobile phone has been unable to access any networks - trying to register shows all 3 networks as forbidden. No welcome to Australia message after landing. The 2nd phone on my account, used by other half, has registered and looks to be functioning normally. There are no issues with the phone itself as it works fine when sim changed for a registered local SIM. 

Everything worked normally when in UK so can only presume issue with SIM itself- this is registered for use abroad 

Any suggestions as to what's the problem and how this might be remedied - have found nothing helpful on virgin website.

Johntilz

 

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Forum Team
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Re: Emergency calls only in Australia

Hi Johntilz, 

Thanks for your post and welcome to our community. 

I'm really sorry that you're having some issues using the services in Australia, I can appreciate you're keen to get connected. 

I'd love to take a closer look and ensure that roaming is active for you, therefore I'll pop you a personal message and we'll take it from there. 


I look forward to hearing back from you soon. 

 

Emma_C - Forum Team
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