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Timcow
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Emergency calls only after holiday

Since returning from my holiday in Italy, I have had Emergency calls only displayed on my device. I have tried restarting the phone and manually searching for networks (selecting Virgin when asked). It has been like this for four days now. Any help would be appreciated. It was also like this when I was in Italy - all other members of my family were able to connect to the local network when we were abroad - just not me!

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paulchambers061
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Re: Emergency calls only after holiday

If you have the newer purple sim since December 2017, you can try the sim tool app. 

sim tool For Android:

To Switch back when in the UK:
Select Apps from Home screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Automatic and go back to Home Screen

**It is critical that you set the SIM roaming applet back to Automatic mode once in the UK or you will not be able to access service when you return.**

 

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Timcow
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Re: Emergency calls only after holiday

What a star - thank you so much! That has worked perfectly!!!

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paulchambers061
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Re: Emergency calls only after holiday

Nice one. 

If you have problems abroad again it works the other way too. 

For Android:
Select Apps from the Home Screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Manual
Select International-you are done, go back to Home Screen

 

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Timcow
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Re: Emergency calls only after holiday

Perfect. If only if known that a few weeks ago rather than spending my holiday without connection! Thanks again!

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