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Mlf1977
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Emergency calls 6

Just back from holiday and now can not call or text from virgin mobile.  Tried resetting and signing in to virgin but says sim not registered on network please help

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paulchambers061
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Re: Emergency calls 6

If you have the newer purple sim (since December 2017), you can try the Sim tool, which should be an app on your phone. 

sim tool

For Android:
To Switch back when in the UK:
Select Apps from Home screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Automatic and go back to Home Screen

For iOS:
To change back when returning to the UK:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
Select Roaming
Select Select mode
Select Automatic mode - you are done, go back to Home screen


**It is critical that you set the SIM roaming applet back to Automatic mode once in the UK or you will not be able to access service when you return.**

 

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