on 15-09-2021 12:56
Hi, I was given the email address of virginmobilerepair@virginmedia.co.uk but the mail keeps getting bounced.
I'm guessing I've written it down wrong.
Any suggestions ?
Regards
on 15-09-2021 13:14
Well in general Virgin use .com not .co.uk
That may be the problem
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 16-09-2021 13:32
Hi there @Dusty762
Thanks so much for your post and I'm so sorry to hear that this email is bouncing back.
Can I ask what message you get when this bounces back? Also how was this email given to you?
Thank you.
on 04-10-2021 18:33
on 04-10-2021 18:45
Hi Dusty762,
Thank you for getting in touch and I am sorry to hear you have not received a call back as advised.
When you say you have opened a case with us, is this a complaint? If yes, can you please expand on what the complaint is regarding?
Thank you
on 04-10-2021 18:48
I updated my phone with you guys 3 weeks ago.
Since I upgraded my phone I have had no mobile data at HX14EY. My old mobile was fine.
I've been told that there is a problem in the area if I'm using Vodfone or EE. When will this be fixed and how do I know which carrier I'm using ?
on 04-10-2021 18:49
I spoke to the customer service people who told me they'd get back to me when they had any information in relation to my issue. I sent them screen shots of the slow bandwidth (less than 1mg) that I'm currently getting.
This was 2 weeks ago.
At present I'm paying for a service that I'm not getting.
on 04-10-2021 18:55
Thank you.
I see you are also speaking to a community member in another thread.
Can you please try the network search as suggested by the user and let us know how you get on.
We have checked our cell towers in your area and have been unable to locate any known issues.
Also, have you received a new sim since this issue began?
Thanks
on 04-10-2021 19:07
on 05-10-2021 12:12
Thank you for your reply and apologies for the delay in response.
Can you please let us know how the service is today please? Have you seen any improvements at all?
Thanks