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Rainking
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Dropped not connecting calls

Can anyine explain why some calls particularly my cousin and brother don't ring but connect, they can hear me but I can't hear anything? It's frustrating as hell and they are both on different networks to each other as well as to me

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jaztim
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Message 2 of 30
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Re: Dropped not connecting calls

My wife and I have both just joined Virgin Mobile, we both having the same issue. 

Very frustrating, we are in Edinburgh and have been told its a network issue/ upgrade .

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Forum Team
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Re: Dropped not connecting calls

Hi there, 

 

Thank you for getting in touch.

 

Rainking, can you please confirm if this is an issue when you call your family members or when they call you? Also can you please confirm if you are using a new sim or if this problem has only recently started?

 

Thanks, 

 

 

Nat
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jaztim
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Message 4 of 30
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Re: Dropped not connecting calls

Hi 

It's 2 different virgin numbers, mine and my wife's, we've both joined virgin in last few weeks calling random people, not on virgin. 

I put in a call to arrange a repair of my wife's phone, samsung, then the same thing happened to me, with my huawei so I didn't send her phone away.

Support guy that took call mentioned a network issue so we've just waited..

These are both new sims and numbers, both have happened since starting contracts in last few weeks 

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Forum Team
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Re: Dropped not connecting calls

Thank for confirming jaztim.

 

I am going to send you a private message to get a few more details in regards to the accounts. 

 

The message will appear in the purple envelope on the top right of the page.

 

Thanks, 

Nat
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jaztim
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Message 6 of 30
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Re: Dropped not connecting calls

Never did get that pm (message) 

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Forum Team
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Re: Dropped not connecting calls

Hi Jaztim,

Very sorry to here you didn't receive the PM that was sent, I have resent this for you.

Thanks

Lindsey_C

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Rusi
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Message 8 of 30
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Re: Dropped not connecting calls

I’ve the same problem -  “they can hear me but I can't hear anything“, the problem stars a month ago. 

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jaztim
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Message 9 of 30
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Re: Dropped not connecting calls

I've been through a whole load of checks and resets yesterday, on two different numbers and it happened to me again last night and has also just happened again. Clearly isn't a phone issue, so many different handsets and people. 

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Rusi
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Message 10 of 30
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Re: Dropped not connecting calls

That’s bad...

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