Does virgin mobile do call waiting?

[Rach9243]

Hi, I've been trying to activate call waiting on my mobile. I've gone through settings and also *43#. I've just spoken to someone at virgin mobile and I've been told that virgin mobile doesn't do call waiting. Is this correct? 

Thanks in advance 

Rachel

[enlli · Accepted solution]

Yes they do. Have a read here

https://community.virginmedia.com/t5/Virgin-Mobile/Call-waiting-not-working/m-p/4754690#M196014

[Rach9243]

Yeah I have had a read that one already, but it doesn't really help me at the moment.

[enlli]

One of the team should be along. They are the best people to help.

[Rach9243]

Thank you. 

[Paulina_Z]

Hi @Rach9243,

Welcome back to our Community Forums! Thank you for your post, and I'm sorry to hear that you were advised this about Call Waiting.

I understand that you've already called up and have taken a look at our How To Set Up Call Waiting page.

However, as you've not been able to have this issue resolved, we can look into this further for you. I will send you a Private Message to confirm a few details. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.

Thank you.

[Rach9243]

Thank you.

Info been sent

[Paulina_Z]

Hi @Rach9243,

Thank you for coming back to me via Private Message. I have now activated the Call Waiting option for you on your account. 

Please be aware that this can take up to 24 hours to be completed.

If there's anything else we can do to help, please let us know. We're happy to assist. 🙂

Thank you!

[Rach9243]

That's fantastic thank you. 

How would I know it's activated? 

Thanks again 

Rachel

[Ashleigh_C]

If you pop back to us after 24 hour we can check it is active on the account or you can test this yourself by calling your phone whilst connected to another line. 

Thank you.