Dispatch wrong phone colour

[charturnip]

Hi, I ordered a new phone today, the iphone 13 in pink and signed my contract etc for this phone. However after paying was called by dispatchers who said they don’t have the phone in pink, only in black blue and green. Very disappointed as specifically wanted pink but they said it wouldn’t come back into stock again and that I had to choose another colour that very minute- unhappy with this new colour so was wondering if I could just cancel my order and wait until pink is back in stock, or check to see if pink is actually out of stock?

[John_GS]

Hi @charturnip

Thanks for posting and welcome to the community.

Sorry to hear the phone colour you wanted isn't in stock - if the dispatchers have advised of it then sadly that would be true.

You'll need to call the team as we can't cancel accounts via the community - 789 / 0345 6000 789 

Kind regards,