Disconnection help

[kurowskisam]

My phone was disconnected last week, I made the payment this morning (4 hours ago) and I'm still blocked from making or receiving calls, It also wont let me call cust services on 789 so I don't know what to do?

[kurowskisam]

Ok thanks, I had received this letter this morning 

 

[Paulina_Z]

Hi @kurowskisam,

Thank you for coming back to us. This letter would have been automatically sent when the restriction has been first put in your account.

As you've advised that you've already paid this off, you do not have to worry about this.

Thanks.

[kurowskisam]

Ok thank you

[Paulina_Z]

Hi @kurowskisam,

Keep us updated tomorrow. 

Thanks.

[kurowskisam]

Hi, I am still not re connected

thanks

[Paulina_Z]

Hi @kurowskisam,

Thank you for coming back to us. As this is the case, we'll be more than happy to look into this further for you.

I will send you a Private Message, so please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon. 🙂

Than you.

[Paulina_Z]

Hi @kurowskisam,

Thank you for coming back to me via Private Message. I have been able to amend your account status. 

Please be aware that it can take up to 24 hours for this process to be complete. 

Let us know how you get on.

Thank you.