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graeme123456789
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Disable parental controls on Virgin Mobile

I have joined Virgin Mobile however I cannot access anything deemed mature content via 4G. I have looked into the forums and the advice offered is parental controls are set "on" by default and can be disabled by accessing my account page and selecting :-

  • Register or log in to Your Account
  • Select Plan and device
  • Select Manage services

When I log into my account I am not presented with anything other than my mobile bill and some basic user settings. There is no option allowing me to change plan or devices. These settings are also not available via the mobile app.

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teabag
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Re: Disable parental controls on Virgin Mobile

It might be easier for you to ring 789 and request they turn Parental Control off for you - after they have, your phone will need to be restarted.

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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Forum Team
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Re: Disable parental controls on Virgin Mobile

Hi graeme123456789,

 

Thanks for your post and welcome to the community.

 

I'm sorry to hear you're having trouble accessing anything deemed mature content on your handset and I'd be happy to help you get this sorted.

 

I will pop you a private message requesting more information. Just click on the envelope icon at the top of the page.

 

Thanks,

 

Melissa_F

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