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stublee
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Different device shown on my plan page

Could someone tell me how to change the device shown on my plan & device page as it shows a totally different one to the mob. I have !  Lord knows how they got that info as I have been sim only for years and always bought my phones elsewhere ...

Cheers

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teabag
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Re: Different device shown on my plan page

Only phones brought from Virgin show on the account, maybe the one showing is a very old contract or PAYG phone?.

You can ask Virgin to add a third party phone as a note on your account - only they will see it, you can then ring and ask for the phone to be blocked if ever needed.

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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stublee
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Re: Different device shown on my plan page

Thanks for reply .. can't remember ever having a virgin phone but might have forgotten a PAYG phone .... just don't recognise the one shown . I'll try what you suggest - useful , as you say , to be able to block if needed .

Cheers
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stublee
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Re: Different device shown on my plan page

Having trouble finding where to add note on my account ..... could you advise please ? thnx
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