Did not receive new SIM, need it resent

[RobbyG1]

Hello,

  I requested a new SIM (to replace the old one that was from before the system change 1.5 years ago) about a month ago. It was supposed to be sent to a friend of mine, but he made a mistake when giving the address, he left the street number out by accident. He checked every surrounding building but didn't find the SIM. After that, I received an automated email that yet another SIM was being delivered to my old, unused address, which I cannot get to. I apologise for the mistake, and would like to ask if it would be possible to send a new SIM (hopefully final one) to the correct address that i can provide? 

Thanks, 
  Robert

[Natalie_L]

Hi RobbyG1, 

Thank you for reaching out to us here on the Community. 

I am very sorry to hear you have not received the SIM card. We will need to look at getting this cancelled and a new one sent out. 

To arrange this, I will just need to confirm a few details via private message which I will pop over to the purple envelope on the top right of this page now. 

Speak soon, 

[RobbyG1]

Hi, yes I saw your pm and did reply to it.