I finally got in touch with Virgin after a week of trying, Explained etc, mentioned some of the options suggested here, the phone call itself was hard work, when I finally got agent to understand my issue, he then told me to ring Samsung as they are the manufacturers, so after 1.5hr on half, girl was really helpful, she connected to my so she could see settings, basic what was going on, they couldn't understand what was happening, as the & settings were fine, she suggested getting replacement sim & if that didn't work contact them again, could device issue, back on to virgin again, omg trying to explain why I needed a new, told Samsung had told me get one, response was Virgin don't offer a service to view texts mesges online WHAT???? re u talking, I never mentioned anything about online, I want a sim card, youd think I'd wanted gold, I lost temper in the end, I said look this 3yr contract im paying for, this handset is 4months old, I'm paying for it arnt I, just send me a sim. They really need to sort customer serve agents out, retrain them, send on A.level English courses.
