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Message 11 of 25
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Re: Delayed and repeated texts

We appreciate that this must be frustrating envida

 

Have you carried out a manual network search on the handset at all? 

 

This can be done by:

 

Pressing the Menu key.

Scroll to and select Settings.

Select Connectivity.

Scroll to and select Choose network.

Scroll to and select Manual.

The phone will now search for available network providers.

Scroll to and select Virgin.

 

David_Pn
Forum Team

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envida
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Message 12 of 25
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Re: Delayed and repeated texts

Thanks, I tried that and still problems.

I'm not sure if it's related or just the way Facebook display things on their site but they seem to think my number is with 3 (UK) not Virgin Mobile. Facebook are one organisation I'm not getting messages from.

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Message 13 of 25
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Re: Delayed and repeated texts

Other than Facebook are you seeing this anywhere else?

 

^Martin

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envida
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Message 14 of 25
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Re: Delayed and repeated texts

Yep ☹️

Google login codes, codes and weekly balance alerts from my banks, that sort of thing.

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DeliriousHenri
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Message 15 of 25
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Re: Delayed and repeated texts

You're not the only one.

For me the balance (from various banks) and iCloud OTP messages come through but Google verification messages are not received at all!

I think this might be with the way numbers are detected via the automated system, e.g. my phone number has been ported from O2 then to Voda and then to iD and now Virgin. The SMSC number is correct at +447458399008 and I am on the new sim.

However, these messages have come before instantly on your network and is a recent issue which has occurred in the last week or two. My last successful attempt to getting an Google code was on the 9th January, and I use this everyday. I have been having to confirm myself through data instead of sms.

Receiving messages from real people works though (thankfully).

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envida
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Message 16 of 25
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Re: Delayed and repeated texts

As if by magic most texts from things like banks, Microsoft etc seem to be working fine today. There's a few minutes delay that I never experienced before but at least they come through and hopefully things settle down over the next few days.

The exception it seems is Google. I'm not recieving anything at all from them, like the previous poster. My number has also bounced around networks from O2, to 3 to Voda, Virgin, 3, Voda, Giffgaff, 3 Voda and Virgin again.

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Carl_RC
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Message 17 of 25
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Re: Delayed and repeated texts

I have the same issue happening for a week now. Cant log in to bank, google or PayPal. Absolutely disgraceful. They sent me another sim but its the same thing. This has been happening at virgin since 2017. Why can't I get a network that just works.

 

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Message 18 of 25
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Re: Delayed and repeated texts

Hello Carl_RC,

 

Thanks for your post and welcome to the community.

 

Apologies for the service issues. How's things been since posting?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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envida
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Message 19 of 25
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Re: Delayed and repeated texts

Ok, so it's back to being a load of providers that I'm having issues with  again. Texts from Microsoft, Google, banks etc all stopped working again. A real pain as I can't log in to some accounts because of it or complete First Direct verified by visa requests.

 

 

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Message 20 of 25
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Re: Delayed and repeated texts

Hi envida

 

Thanks for the message, can you confirm if you are still having this issue? 

 

Does a reboot and network search help at all?

 

Kind Regards 

 

Chris 

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