Delay in iMessages being sent

[IncredibleSulk1]

Hello

Ever since joining VM back in September 2018 when I send an iMessage there is a delay of around 2-3 minutes in the message being sent and the blue bar at the top slowly moves across. This doesn’t happen when I am on WiFi and only seems to happen when I am on 4G or mobile data. 

I have spoke with Apple support and it isn’t something at their end as they have done extensive troubleshooting but to no avail. I am using an Apple iPhone XR

I’ve attached an image for reference. 

Thank

[enlli]

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@Lastofficial wrote:

I’ve followed every troubleshooting step you VM customer services can give me and some steps I’ve done almost 4 times now. 

so now stuck with a phone that doesn’t work properly for 2 and a half years 👍🏻 Absolute joke

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If you are on a Virgin FreeStyle contract then the airtime is on a 30 day rolling contract.

Despite what Virgin CS may tell you you can cancel that part and go elsewhere provided you keep the separate payments for the phone on. 

[Ben_N]

Hi Lastofficial,

Really sorry to hear this. Does it completely disconnect from the data/signal? If you set it to only use the 3G band does it still happen?

Thanks

Ben_N

[Lastofficial]

Ben_N

yes this still happens when only on 3G

[Deantoni90]

Doesn’t matter if on 4G or 3G it still happens every time 

[Ben_N]

That's odd! 

When was it you migrated to a new SIM? 

[Lastofficial]

This has been since getting the contract with VM 7 months ago....

can someone tell me what the proper mobile data APN settings are supposed to be? In case it’s that

[Ben_N]

The APN settings can be found here. 

Thanks

Ben_N

[teabag]

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@Lastofficial wrote:

This has been since getting the contract with VM 7 months ago....

can someone tell me what the proper mobile data APN settings are supposed to be? In case it’s that

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All the APN settings do, is point to the right place to get a connection for Virgin data/MMS, they can not alter the way your connection is 

You are getting a connection, so the APN settings are correct and working as expected.

[Lastofficial]

I’ve selected virgin manually in the network provider settings and have noticed when I’m having this issue it’s unselecting it? That’s why I asked about having the correct APN settings

[teabag]

That is very odd behaviour I've not come across before.

Still the same with network selection set as auto?