24-02-2019 15:58 - edited 24-02-2019 15:59
Hello
Ever since joining VM back in September 2018 when I send an iMessage there is a delay of around 2-3 minutes in the message being sent and the blue bar at the top slowly moves across. This doesn’t happen when I am on WiFi and only seems to happen when I am on 4G or mobile data.
I have spoke with Apple support and it isn’t something at their end as they have done extensive troubleshooting but to no avail. I am using an Apple iPhone XR
I’ve attached an image for reference.
Thank
on 18-04-2019 21:51
Unfortunately this issue is not just related to iPhone users. I have a Samsung and do not get my whatsapp messages on mobile data until I open the app.
I've called virgin mobile multiple times and have got nowhere...they are just blaming my phone. So frustrating. I've filled a formal complaint and I am planning to leave as I have never had this issue with any other network.
It's a real shame that virgin are not taking these issues seriously and do not appear to be doing anything to resolve it. They also don't seem bothered about losing customers as customer services were very quick to put me through to the cancellation team when I said I wanted to cancel my contract.
on 19-04-2019 06:59
I think I have the same problem with VM. I opened a different thread:
I would appreciate any suggestions.
I am likely to open a complaint about the 'Premium Service' I was offered.
on 19-04-2019 08:56
Switched Vodafone pay as you go. Problem solved!
on 19-04-2019 21:20
Happen the same with my mobile,I don't receive any WhatsApp messages until I wake the phone,whe it's connected to WiFi work ok
My phone it's a Google pixel 2 , battery saver it's not active and I got the new SIM card from the last year
on 02-05-2019 18:20
All fixed now, thanks Emma.
on 03-05-2019 14:55
on 03-05-2019 15:05
Unfortunately VM agents don’t like to come off the predetermined track of asking you to reset your phone for the 14th time across 10 phone calls!
i had a direct message from virgin saying they had looked into the issue and that they had worked on sorting it and to let them know if it had made it better, for me sadly it hasn’t, ringing up and asking for a ticket may raise awareness it’s still an issue, but this has been going on so long now I imagine most people will have moved networks
on 07-05-2019 15:32
Issue has returned again after 3 weeks. Getting same issue data stops working.
on 07-05-2019 15:36
Unfortunately it’s in BM hands, customer service don’t have the capacity to help with the issue as it’s at their end and they don’t really know what the issue is. I’ve found it’s slightly better but still this issue persists most of the time.
Hopefully this is something VM pick up on in this thread and issue an update.
A few people have cancelled their VM sim and moved to other networks and they don’t experience this issue, they still pay for the phone and go for a monthly sim plan with someone else, you can give 28 days notice to leave the sim plan with VM they cant stop you doing that, but your tied in to keep playing for the phone if that’s what you went for
on 28-05-2019 12:29
I have been messaging CS over three days. I'm exasperated - its been painful answering the same questions four times! Only after telling them a ticket number did they begin to take my problem a little more seriously - they have asked me to wait 24-48 hours as they believe an update for the ticket was found yesterday for it being resolved. Fingers crossed!