Daughter robbed and ridiculous Virgin Customer "Support"
Oh My GOD !
I cannot believe how stupid Virgin mobile customer services are treating my daughter.
She is working in Spain, Barcelona, and last Monday was robbed at KNIFEPOINT. She now has no phone. She cannot phone Virgin UK. She cannot contact them. She has no access to any phone or other mobile although she does have the internet .she is on a remote farm. She has an iPad and used messenger to contact me via facebook.
I have on FOUR times tried to phone Virgin to get the SIM cancelled and a new one sent out. They completely refuse to speak to me because neither my Daughter or me can remember the password she set up when we went into a store about 8 months ago. never used the passsword or phoned virgin until now. I understand GPDR and all that but my daughter lives at my address in the uk and that is where the account is registered to. I have asked for a new sim to be sent so that I can send it to Spain. NOPE . Virgin still do not want to help. I even provided my daughters DoB her name her address her top 3 most called and textd number. NOPE virgin still wont help. They suggest my daughter phones them ARGGHHHHHHH
This is stupid.
any ideas forum please
my Daughter is going through enough without Virgin being like this,
Re: Daughter robbed and ridiculous Virgin Customer "Support"
Just one small thing, I wouldn't wish this experience on anyone and I hope the OP's daughter gets this sorted. But on the specifics of getting a replacement SIM sent out...
One of the latest scams to be doing the rounds relies on fraudsters using networks' lax security to obtain a replacement SIM, which the fraudster uses to pass "text me a security number" type checks that banks and suchlike use, and in doing so gain access to victims' bank accounts. Operators are therefore, quite rightly, being a tad careful with replacement SIMs.
It's hugely unfortunate that what sounds like a genuine situation, is being put to inconvenience by this, but it seemed worthwhile just to mention this. Again, real sympathies to the OP's daughter and I hope this is resolved ASAP.