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catnamedog
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Data

When will Virgin accept that purple Sims have all sorts of problems? The only efficient aspect to Virgin currently, is that they are very good at taking our money. I AM PAYING FOR DATA, BUT NOT GETTING ANY DATA!!!

Will Virgin compensate me for this lack of service? I think I know the answer!

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paulchambers061
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Helpful Answer

Re: Data

have you tried texting ALL to 789922

that should download the correct apn data settings to your phone

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catnamedog
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Re: Data

Yes. I've tried many times, and get no response from the text. 3 phone calls to the helpdesk has been a wasted effort. It is definitely the sim. Tried swapping my old white/red SIM with this new purple one between two identical phones, the SIM works only on talk and text, but no data. Loads and loads of complaints about the purple sim. I'm leaving virgin while cooling off period is still valid.

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