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catnamedog
On our wavelength
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Message 1 of 6
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Data

When will Virgin accept that purple Sims have all sorts of problems? The only efficient aspect to Virgin currently, is that they are very good at taking our money. I AM PAYING FOR DATA, BUT NOT GETTING ANY DATA!!!

Will Virgin compensate me for this lack of service? I think I know the answer!

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paulchambers061
Super solver
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Message 2 of 6
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Helpful Answer

Re: Data

have you tried texting ALL to 789922

that should download the correct apn data settings to your phone

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catnamedog
On our wavelength
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Message 3 of 6
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Re: Data

Yes. I've tried many times, and get no response from the text. 3 phone calls to the helpdesk has been a wasted effort. It is definitely the sim. Tried swapping my old white/red SIM with this new purple one between two identical phones, the SIM works only on talk and text, but no data. Loads and loads of complaints about the purple sim. I'm leaving virgin while cooling off period is still valid.

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Moderator
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Message 4 of 6
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Re: Data

Hi there catamedog, thanks for your post.

 

i'm sorry to hear of the issues you are having with this. Are you able to go through some diagnostics here to see if this helps virg.in/phonefix

 

Thanks

 

Nathan B

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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catnamedog
On our wavelength
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Message 5 of 6
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Re: Data

Hi

I've now sorted the problem out by searching for the MCC 38

Up came the settings for the new purple sim, and its now working

I suggest that you instruct your operatives in whichever country they're operating from.

 

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Re: Data

I'm glad to hear this has been the case.

 

Let us know if you need anything else.

 

Thanks

 

Nathan B

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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