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Bartolt
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Data roaming not working in Poland

Hi just arrived in Poland, didn't get the usual welcome to Poland message when I switched on the phone on upon landing and I don't have access to my data. 

I've switched on data roaming but nothing is happening. Currently relying on WiFi in a mall but we need to find our way around to our accommodation. Will probably be fine but would be good to have data as normal! Can you help please? 

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Re: Data roaming not working in Poland

Hi Bartolt

 

Thanks for getting in touch with us today and welcome to Poland. We are sorry that the services are not working while in Poland.

 

 Can you do the following please: 

 

- confirm that you activated roaming before you left? 

- Log in to the online account to see if roaming is active under manage my service? 

- Ensure data roaming is switched on? 

- Perform a network search and turn the handset off and on. 

 

Please let us know how it goes. 

 

Kind Regards 

 

Chris_W1

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