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Lubrit
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Data roaming in Italy

Hi I am having trouble data roaming in Italy. It worked in France so I know my settings were OK and account enabled,but stopped in Italy. Can you please help? 

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Forum Team (Retired) David_Pn
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Re: Data roaming in Italy

Hello Lubrit

 

Welcome to our community pages and thanks for posting.

 

We are sorry to hear that you are having issues using data in Italy. Are you able to make receive calls etc?

 

Can you turn the WiFi connection off and then turn mobile data off and back on again please?

 

David_Pn
Forum Team

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Lubrit
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Re: Data roaming in Italy

Hi yes I have tried that and also rebooted my phone but still no data or texts. 

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Forum Team (Retired) David_Pn
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Re: Data roaming in Italy

What network are you connected to in Italy? 

 

Can you perform a manual network search on the handset please and try connecting to each individual network to see if the mobile connects to data? 

David_Pn
Forum Team

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Lubrit
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Re: Data roaming in Italy

I have tried different options but still no data. My family are on Vodafone and tesco and they have data. 

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Lubrit
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Re: Data roaming in Italy

I am on I Tim or I wind

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Forum Team (Retired) David_Pn
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Re: Data roaming in Italy

I'd like to access your account and take a look at some network settings if that's OK?

 

I'll send you a private message in a moment to get some more information. 

 

Keep an eye out for our message at the top of the screen.

 

Many thanks. 

David_Pn
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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