The issue with 4G roaming on the new VM Purple SIM's has been passed over to someone to take a look.
billc47's issue is with the old SIM that doesn't have this problem. I can only assume it is the local network where you are. You can usually download apps that tell you what cell site you're connected to.
It may also be worth double checking you have 4G/LTE selected in the network mode.
Yes I'm in Spain with the new red SIM card and have noticed I don't seem to have 4G access anywhere whereas a year and a half ago (when I was last here) i did.
Having said that the transmitter serving our apartment is still only 3.5G anyway so its only when I'm out and about I get the benefits of 4G.
There seems to be a common theme here though that Virgin Mobile is almost utterly technologically clueless and constantly puts its customers in a position where they don't have access to the data service they think they are paying for without making many long and tortuous phone calls to Filipino call centre workers seemingly closen especially for their very poor English and almost total lack of people skills or customer empathy.............
I am currently in Spain and am also having issues with data roaming. Calls and texts are working fine. Roaming is enabled on my account and my phone. I have checked APN settings but I just can't get a data connection, apart from twice briefly!
Any advice please? Will switch to another network if I can't get this resolved.
I've activated your data roaming as requested so I'd like you to now restart the device. It should connect to mobile data automatically but you may be required to do something extra.
Remember you need to have data roaming activated on the device itself to use abroad so please check. If you still can't get a data connection then you need to reset the network settings.
Has this worked?
Im currently traveling in France and have call and tests which are working but no data! I’ve checked my online acccount and it seems to be enabled along with data roaming on the handset. Is it possible that what youve previously mentioned needs to be done to my account also?
Thanks for your post on the Community and welcome. I'm sorry to hear that you are experiencing an issue with your data roaming service.
In order to look into this, I will need to take more details. I will send you a private message requesting more information so that I can assist with this issue. Just click on the envelope icon at the top of this page.
Thanks for your post on the Community and welcome. I'm sorry to hear that you are experiencing an issue with your roaming service.
If you have already gone through all the suggested checks found on the Community Forum for roaming issues (for example, my post: Can't use mobile in Austria) and you are still having a problem with your service, I will need to take more details in order to look into this.
I will send you a private message requesting more information so that I can assist with this issue. Just click on the envelope icon at the top of this page.