I cannot get data roaming to work in Italy away from a wifi zone even though it is set to on in my account. I made 2 visits to a virgin store prior to leaving uk to ensure roaming worked when I was abroad but now nothing.
Luckily my contract ends in April so I can join a new supplier unless the issue is sorted out soon.
At least I got a reply from Virgin but its pretty useless.
Of course I checked to see that roaming was set on my account and on the handset (Galaxy A3 2016) but to no avail. It could not even find a network.
I am not in Italy now so don't know if anything has changed but other users with me (not Virgin subscribers) had no problem.
I am going to Austria shortly and will check there. I also go through Switzerland but will not try there as Virgin consider Switzerland not part of Europe and charge heavily for calls, texts and roaming (if you can get it)
I consider that it is Virgin's problem to provide me an operational handset and an operational signal. If Virgin can't do this then I shall change supplier.
Really sorry that you're still not able to use your services even in Austria. This is certainly not the experience we want you to have. We really do love to have you stay with us and give us a chance for this. Have you done manual network search when you are in Austria? Have you tried to use a different device to see if it helps?
We need to check your data roaming is correctly set up on the account and we can do this via webchat.
If you are available for a webchat, please click the red bubble text to start.
Hoping for your kind understanding and patience on this matter.
My hotel is next to a phone mast and I can register 4 networks but my phone says it cant find any of them for roaming. Do you have any clue as to whats wrong? Presumably you don't have any clients who travel to Europe.