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MrSamWilliams
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Data not working abroad

My phone's data won't connect while I'm abroad. Text and calls are fine. 

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Re: Data not working abroad

Hi there MRSamWilliams

 

Welcome to the forums and thank you for your post. 

 

I am just going to ask a few question to see how we can assist you best with your roaming issues. 

 

Did you manage to set up data roaming before you let the UK? 

Are you currently inside or outside of the EU? 

When you log in to your virgin mobile account dose this show if roaming is switched on? 

 

Thanks in advance 

Zak 

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teabag
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Re: Data not working abroad

@Zak_M said: "Did you manage to set up data roaming before you let the UK?"

 

Us customers have no account options for "data roaming", just a "roaming" on or off switch - which is on for the OP as calls and texts are working.

The "data roaming" switch is only on your (Virgin) side, which only you can see and control 😞

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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Re: Data not working abroad

Thank you for correcting me there teabag. 

 

Just the other questions then please @MrSamWilliams

 

Thanks 

Zak. 

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MrSamWilliams
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Re: Data not working abroad

Hi, I thought I had it set up, I switched roaming on. And I'm in the EU.

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Re: Data not working abroad

I am going to drop you a quick PM so that i can look into your account. 

 

Thanks 

Zak 

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