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nikonshooter
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Message 1 of 6
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Data charges after allowance exceeded

Is it just me or is this screen misleading?

To me it says it will cost £3 per GB and does not mention it's a daily charge.

Yes, I realise now that the £10 for a 1GB add on is a bit of a clue but I still find it misleading and it cost me £30 last month. I would have switched off my data had I realised.

 [MOD EDIT: Image removed as contains personal Phone number]

 

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Superuser
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Message 2 of 6
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Re: Data charges after allowance exceeded

Check the Play Store for an update to the app.

The Your Account app has been updated (and is now called Virgin Mobile) and the new app has amended text in it to make it clear that it's £3 per GB per day.

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I work for Virgin Media - but all opinions posted here are my own
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leelew17
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Message 3 of 6
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Re: Data charges after allowance exceeded

It doesn't make it clear, it says £3 for the 1 GB you use that day. 

Please explain

here is an example

If I use 1GB extra on the Monday that will cost me £3. If I don't use any mobile data again, will I be charged just £3 or will it be £3 per day until my allowance refreshes?

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Forum Team
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Re: Data charges after allowance exceeded

Hi leelew17,

 

Thank you for your post. My apologies for any confusion with this. 

 

The way data charges work for our Mobile customers are as follows. 

 

You will be charged £3 per 1GB used while you have no data allowance left. 

 

For example if you exceeded your data allowance and then used any amount of data you would be charged £3. If you then used up the 1GB of data and then used more you would be charged another £3 for access to that 1GB. Do bare in mind that the 1GB allowance will only last until midnight on the day it was added. 

 

If after you used the 1GB of data and didn't use anymore until your allowance refreshed you would only be charged the one £3 charge. 

 

I hope this helps.

 

^Martin

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leelew17
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Message 5 of 6
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Re: Data charges after allowance exceeded

Aha! so it's only £3 per 1GB but that 1GB only lasts until midnight on the day it was purchased or 24 hours later?

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Forum Team
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Message 6 of 6
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Re: Data charges after allowance exceeded

It would either last until midnight that night or if the 1GB was fully used up prior to that. 

 

^Martin