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Johncat68
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Data add on

Anyone had add ons put on account when not required any as had 8 which didnt ask for within 10 minutes time scale. Also saying low on data several times when loads left...

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Message 2 of 8
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Re: Data add on

Thanks for posting Johncat68 and I understand that you have a data add on query.

 

Can you give us more information so we can help?

 

Are you seeing more add-ons on your account?  

 

Thanks,

 

Lisa

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Johncat68
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Message 3 of 8
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Re: Data add on

In process of being sorted.. but had add ons put on account which wasnt down to me.. got hslf back but not full amount..  was told was me but 100percent wasnt.. also had messages aying low on credit with add onbon same message... when wasnt low at all.

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Message 4 of 8
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Re: Data add on

Thanks for getting in touch. 

So did you receive a message to say one had been added or asking you to add one? 

 

Emma_C - Forum Team
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Johncat68
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Message 5 of 8
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Re: Data add on

Had 8 added within 10 minutes.. which didnt need or want.. told my mistake which totally disagree with...  in process of being sorted.. 

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Message 6 of 8
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Re: Data add on

Thanks for your post Johncat68,

 

Have you been able to get this sorted with our team or are you still working with a member of staff on this matter?

 

Kindest regards,

 

David_Bn 

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Johncat68
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Message 7 of 8
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Re: Data add on

Still waiting on out come.. been in touch with plenty staff...

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Message 8 of 8
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Re: Data add on

Thanks for advising Johncat68,

 

As this sounds like it's in the process of being dealt with I will allow the agent you're dealing with to continue with their work.

 

If you do seek assistance from us in regards to this matter then do please come back to us. 

 

Kindest regards,

 

David 

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