Menu
Reply
  • 2
  • 0
  • 1
Poldarias
Joining in
207 Views
Message 1 of 4
Flag for a moderator

Data Roaming not working abroad

Hello, I understand a few other people have had this issue with data roaming not working abroad, and that Virgin have to do something on their end to get it working.

I have already tried resetting VPNs and Wifi settings, and Roaming is on in all areas but it still does not work.

A few people also mentioned older sims not working as well as the new purple ones, whereas mine is white.

Any idea on how I can get virgin to do their thing and reset my roaming to work?

  • 1.55K
  • 86
  • 156
Forum Team
Forum Team
159 Views
Message 2 of 4
Flag for a moderator

Re: Data Roaming not working abroad

Hi Poldarias,

 

Thank you for reaching out to us in our community.

 

I am sorry to hear that you are unable to use your phone while abroad.

 

Which country are you in?

 

What are you seeing on your Phone?

 

Did you call us before you left the UK ?

 

Kind regards

 

Paul.

 

 

0 Kudos
Reply
  • 2
  • 0
  • 1
Poldarias
Joining in
153 Views
Message 3 of 4
Flag for a moderator

Re: Data Roaming not working abroad

Hi Paul,

I was in Spain

I've attatched some screenshots, the R appeared denoting I was roaming, but the 4g symbols never appears.

I did not call, was I meant to? Other people on Virgin had no trouble connecting to 4g via Roaming. Screenshot_20190710-122055_Phone.jpgScreenshot_20190710-122023_Phone.jpgScreenshot_20190710-122017_Settings.jpgScreenshot_20190707-033549_Settings.jpgScreenshot_20190707-033537_Phone.jpgScreenshot_20190707-033522_Settings.jpgScreenshot_20190707-033517_Settings.jpg

0 Kudos
Reply
  • 1.55K
  • 86
  • 156
Forum Team
Forum Team
147 Views
Message 4 of 4
Flag for a moderator

Re: Data Roaming not working abroad

Hi Poldarias,

 

Thank you for coming back to me,

 

I would like to invite you into a private chat so I can make sure your account is set up correctly for full roaming, I will send you an invite shortly, please click on the purple envelope to accept.

 

Kind regards

 

Paul.  

0 Kudos
Reply