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Customer Order - how do I get an update

mcadman
On our wavelength

 

I am trying to chase up my new phone order :

Your order ref: 100001669518217

It is late and no idea what is goinbg on

3 REPLIES 3

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi mcadman,

Welcome back to the community.

Before further checks may I ask, did you receive any communication for when the order was due to be delivered?

Also is this regarding a Mobile or Media account?

Thanks,

Kain

mcadman
On our wavelength

 

Thanks it is a Mobile account.

Was due on the 9th May ...

Hi mcadman, thanks for the message and sorry to hear that there is an issue with the order, I will send you a private message so that this can be looked at. ^Chris.