Thanks for contacting us and we are sorry to hear about the situation which you are faced with. From reading what you had said i understand that you have turned of the data roaming and 1.6KB is a fairly small amount of data and 1.6 is equivalent to going on two pages of an internet site which is very small.
We recommend that you go to the settings menu and click on general and then background app refresh. Once in this menu you will be able to stop the apps from using the WiFi to update and either turn this off or select WiFi only.
When the phone has a weak signal with the WiFi and is not able to connect it will signal the phone to use the data. You could only switch the data on when it is needed to ensure that the phone is always connecting to the WiFi.
Thank you for helping. However the small amount of roaming data is not the big problem, it’s just a small one because it shouldn’t be there at all.
The big problem is that when I look at my account on line with Virgin, it says I have used 1.3 Gigabytes of data, i.e. considerably more than my phone says I have used.
A while ago I exceeded my monthly data allowance, so I am keeping a close watch on it now. Either Virgin or my iPhone is recording my data usage incorrectly, or perhaps someone overseas has found a way of piggy-backing on my data allowance. I’m just trying to understand what’s happening.
Teabag, thank you. But that might only stop me using mobile data vs WiFi. That’s not the issue. I don’t mind using mobile data. The problem is the amount of data Virgin says I am using versus the amount my iPhone says I am using. The figures ought to be the same, or at least close. They are actually very different and I want to understand why.
Not up on the way iPhones record the data usage. But I'm thinking along the lines, if WiFi Assist is on - does the extra data being used whilst on WiFi Assist get listed on your phone as WiFi usage or data usage 🤔
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