On the 4th of December I contacted virgin media as I found out that somebody had fraudulently set up a virgin mobile account using my personal details and bank account. I was told that a fraud case would be opened and that the fraud team would contact me within 7 days on either the email address or phone number I had provided however over two weeks have now passed and I have yet to hear from them. I can’t seem to find a way to contact them and I have received a letter from a debt collection company asking me for money owed to virgin mobile. Does anyone know any way of contacting the fraud team so that I can get this issue resolved as soon as possible?
Really sorry to hear about this situation, please let us take a look and see what we can do to help - just look out for my PM (the purple envelope icon) and we'll take it from there.
