Conditional Call Forwarding active when making an international call

[a753]

Hi, I have a Samsung A40 and for some reason can not make internaional calls (to mobile or landline) - 'conditional call forwarding active' is shown and the call is dropped. 

I went through all the settings on the phone (checked with store I bought the phone from), also checked my options on my Virgin Media online account but it is still not working.

Any advise please what to do?

Thanks

[Ayisha_B]

Thanks for your time via PM @a753 

As your account is with VM Ireland, I would suggest contacting them directly. 

You can find the contact info here

All the best!