Complaint

[Jozza04]

How can I speak to the complaints department on the phone. I have had a very serious complaint open regarding an fca breach with the executive complaints department since Monday and was supposed to get a call back but I’ve had nothing, can’t get through to anyone, the people on the phone are absolutely useless and of course the live chat/WhatsApp doesn’t work either. I need this issue sorted immediately 

[Martin_N]

Hi Jozza04,

Thank you for your post. I'm very sorry to hear about the issues you're having with this. 

I have located your account and it looks as though someone has been in touch. 

Please do let us know if you still require any assistance. 

^Martin

[Jozza04]

Nobody has contacted me at all. I have rung back several times and keep getting fobbed off by people that are absolutely useless. My issue is far from solved, I need to speak to the complaints urgently. 

[Martin_N]

Thank you for that information. I can certainly appreciate your frustration with this.

I would like to look into this for you. So what I will do is private message you so we can look into this. 

^Martin