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Sandymearns
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Claiming free ear buds promo

So Samsung is asking for a pre order proof from when I ordered my phone from virgin. But I'm sure I didn't get a pre order invoice from virgin what do I send them?

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Superuser
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Re: Claiming free ear buds promo

Just checking do you have your phone yet? You can't claim until you do:
https://www.samsung.com/uk/galaxys-preorder/terms/

10. Once the Promotion Product has been delivered, Participants must complete the online claim form in the BENEFITS section of the Samsung Members app pre-installed on their new device. Participants might have to create a Samsung account if not already registered. To complete the online claim, upload proof of purchase or Pre-Order advice notice and provide all other required information (a “Claim”).

Also it looks like from the examples that Samsung are giving here:
https://20191.samsungpromotions.claims/gb/en/pages/galaxybuds/pop-examples

That it's a proof of purchase they're after for Virgin Mobile which you can request following this:
https://www.virginmedia.com/help/virgin-mobile-proof-of-purchase

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I work for Virgin Media - but all opinions posted here are my own
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Sandymearns
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Re: Claiming free ear buds promo

The only thing I have is the invoice that came with the phone. Will this do ?

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Superuser
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Re: Claiming free ear buds promo

That's up to Samsung.

But as I said above, you can request the proof of purchase that Samsung have specifically given as a valid option.
**********************************
I work for Virgin Media - but all opinions posted here are my own