Menu
Reply
Highlighted
  • 4
  • 0
  • 0
homephone
Joining in
80 Views
Message 1 of 2
Flag for a moderator

China

Please help I have arrived in Beijing and can not call or text my family I have no idea why I have enabled roaming and the help desk said it should be working 

does anyone have any ideas?

apple iPhone with Virgin mobile 

many thanks

 

0 Kudos
Reply
  • 1.26K
  • 190
  • 284
DJ_Shadow1966
Knows their stuff
74 Views
Message 2 of 2
Flag for a moderator
Helpful Answer

Re: China

Hello

When you arrived did you receive the welcome text message ?

You can try the following if you have the newer (last 2 years) purple sim card, you can try the sim tool to get it working,

How to access the sim toolkit.

For Android:
Select Apps from the Home Screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Manual
Select International-you are done, go back to Home Screen

To Switch back when in the UK:
Select Apps from Home screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Automatic and go back to Home Screen

For iOS:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
Select Roaming
Select Select mode
Select Manual
Select International and you are done, go back Home screen to retry

To change back when returning to the UK:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
Select Roaming
Select Select mode
Select Automatic mode - you are done, go back to Home screen

**It is important that you set the SIM roaming applet back to Automatic mode once in the UK or you will not be able to access service when you return.**

Regards Mike

I dont work for VirginMedia all opinions are my own.
39 years in IT.
0 Kudos
Reply