Checking Your Sim

[Lightbulb117]

Recieved a new virgin mobile sim and installed the Virgin Media Connect App. All was going fine until I got to the Checking your sim part. turned off the wifi and ensured my data was turned on but app just keeps telling me "Please turn on your mobile data. Then tap Continue to get going".

My wifi is off, data is on, but still the app doesn't recognise this.

Anyone got a solution?

App installed on Redmi Note 9 MIUI Global 12.5.1 (Stable) Android 11

[Martin_N]

Hi Lightbulb117,

Thank you for your post. I'm very sorry to hear about the issue with the Connect App. 

Can you confirm if the app has the most up to date software version?

Do you have any issues with your Mobile data?

To confirm when you turn off WiFi is this fully through the settings?

^Martin

[Lightbulb117]

Hi there,

Yes I an the app is the most up to date version

I don't have any issues with my Mobile data

Yes, the WiFi is switched off through settings

I have removed and replaced my sim to see if that made any difference, but alas no. Switched my phone off then back on, but again no difference.

[Zoie_P]

Thanks for your reply 🙂
Are you able to us the app on a different device?

Zoie

[Lightbulb117]

I only have the one device and the app doesn't work on it.

[Sofia_B]

Apologies about that @Lightbulb117. 

Have you double checked that mobile data is enabled for the app on your device? 

Thanks,

[Lightbulb117]

The app is flawed, it doesn't work with android 11 according to the technical dept. Advised just to uninstall and wait until such times as they find a fix, though also advised not to hold my breath on that. So, now I know the problem... Virgin App, sucks.... Simples...