Received my usual monthly refresh text message this morning with one additional. It said...
"All done! Your're now on 4G 1500mins + 3GB We switched you over today you can now use your allowances."
Its been a while, I couldn't remember what my tariff actually was, so I checked.
Not only have they changed my tariff but also increased the price by 30%!!! Which I hadn't asked for. I called them and they said it was because of the RPI increase which is utter BS. I insisted they put my tariff back to what it was and back to the price it was last month etc.
As far as I know based on what they said, my tariff should be back to where it is with no additional charges.
This is totally out of order and completely wrong. I'd advise ALL check their tariff to see if you've been moved without asking.
I for one am one disgruntled very long term customer who was on a legacy tariff and you increased my bill without informing me at all by over 21%.
No letters, no emails, no texts, nothing!
After several pointless calls to your support team to explain I am not in a position to accept a new (and quite frankly worse) 12 month contract (I'm self employed with no guarantee of work beyond August this year) I've just called today to get my PAC.
Off to GiffGaff which does do 30 day contracts and actually provides me with 4g data rather than the 3g I had for the same price.
As I feel Virgin have been extremely underhanded in this and fail to see how they can justify it plus I know I was paying far more than other customers for the same package (my wife included who pays 50% of what I paid for the same deal). My second sim will also no doubt be leaving you in September once out of the 12 month contract.
Enough is enough, no more cash cow for Virgin Mobile.
I recalculated the increase and it actually equates to 40% increase per month. The RPI is if I remember rightly 3.3%, BIG difference. Also on Virgin mobiles tariff page it still has the so called "legacy tariff" of £6, which I might add is the tariff I was on. This tariff suited me perfectly based on my usage.
As regards a letter, email or text etc. I don't recall ever receiving anything to say my tariff would change and I'd be paying 40% more each month.
I have been with Virgin since Telewest and I have always rated Virgin highly and recommended others go with the service. Either by the TV, Broadband or Mobile etc. That stopped the other day when a sales colleague (from the US call centre by the sounds of it) said I could "put up and shut or just cancel".
Because of this we are collectively reviewing the complete Virgin services we receive and mobiles will be changing shortly to other providers.
Never again will I recommend Virgin or speak highly of them. Virgin changed my tariff without asking and that is wrong!