Charged for replying by text to VM support Survey

[CYD]

Just a warning to others - yes it will depend on your mobile provider I guess - I reluctantly responded to a text message survey having contacted VM support as I don't believe they take any notice of responses, but I was very angry at the lack of support I had received so decided to reply.  I have now been charged 12p per text message reply I sent to VM and there were 9 replies.  I am with "three", yes there was a warning I may be charged but with all other times with other companies there has not been a charge to the customer.  I certainly won't respond again.

[japitts]

What number was the text message "from"? And what number did you reply to?

[CYD]

64084

[Cardiffman282]

Sounds odd to me and not something I have experienced. See also https://who-called.co.uk/Number/64084

[CYD]

Thank you - I have completed the online complaint form, I couldn't bear to try and phone to complain as talking to them is always a nightmare.

[japitts]

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@CYD wrote:

64084

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Is that the number the survey came "from"? Or the number you sent it to? Or both?

I would always be wary of sending to shortcodes unless you know for certain it's going to be FOC/inclusive. I do tend to ignore surveys from these numbers.

[CYD]

Both - I certainly won't be answering their surveys again. It stated the name of the "support" person that had dealt with my call so assumed it was from VM. Lesson learnt!

[LonelyBlade]

I got one yesterday after trying to negotiate new deal with an incomprehensible Indian lady. Not her fault I know, but I had real difficulty understanding her. The text even had her name on it but I didn't respond because of possible charges.

[brulleks]

I had the same problem today with the same number mentioned above, and on an O2 mobile (who are supposed to be partners with VM). Fortunately I was warned before sending the text that there would be a charge, so cancelled it. I was actually going to give a positive response as well!

I think VM need to be aware of this and rectify it, otherwise they can expect to receive even fewer responses to their surveys.

[45RPM]

Hello @CYD and @brulleks, I have just (31st July) had option to give my feedback re a call to VM.

At the foot of their text it says "All messages are free. Reply STOP to opt out".  Did yours say the same?